AVAYA IP Office Soft Console. Quick Reference Guide. Answer a Call. ♢ Press ENTER or click the Answer icon on the toolbar. ♢ If you are already on another call. Installing Avaya IP Office™ Platform SoftConsole. Page 2. EN-S Issue 08e (27 October ). IP Office™ Platform Comments on this. receptionist softconsole. Operator Console. IP Office SoftConsole User Guide · IP Office SoftConsole Install · IP Office SoftConsole Use

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SoftConsole User

Serial Number can not be same. In a hosted environment, WebSocket communication provides security. Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. Select Avaya Learning Navigator 3. Avaya recommends using phones that support Auto Answer. You’ll also find a troubleshooting area to query on these solutions for the product you’ve selected.

Fofice within a Product Document Type Enter. You will receive a confirmation email upon approval. Your support registration has been received and is in the approval process. Please provide additional details.

Would you like to chat with one of our Support Agents? If this feature is used, the PC requires a sound card and speakers. This link should take you directly to the selected product training page once you have provided your Avaya Learning login credentials. The WebSocket protocol is bidirectional between the client and the server. Your Company Administrator is reviewing your request ofifce order to approve your login.


Users can use instant messaging features provided by Avaya one-X Portal, if available. It can be purchased with the Receptionist user license. However, you can open Service Requests now by accessing the “Service Requests” tab. Sound and media files can be associated with calls.

Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement. To validate this, use the https: Technical Solution Search Enter. If you do not have access to a Sold To, contact your Company Administrator.

Videos and Tips on using the Avaya Support Website can be found here. Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To’s associated to their login. To validate your profile, use the https: This functionality is only available to customers and partners who are logged in. Enclose exact words or phrases in double quotes. Latest Release Notes There are no results available right now.

SoftConsole can be minimized in softconsooe Windows system tray when not in use, but will pop up on the screen when a call is received.

However, you may also access any Avaya Learning page by doing the following: SoftConsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging.

IP Office SoftConsole

Yes No Ask Me Later. As the communication is done over port 80 or same port used for HTTPthere are no issues with firewall traversal. SoftConsole supports the softcojsole features: We are set up for collaborating with you with screen sharing and Web Talk.


Technical Solutions Recommended Solutions There are no results available right now. Tips for Searching Avaya Ogfice A good query consists of three things: The more exact the phrases are to the actual title or string of text in a document, the better the results. With SoftConsole, users see the status of other users and adjust basic telephony settings of other users, such as forwarding numbers.

IP Office SoftConsole

Answering calls Making outgoing calls Supervised and unsupervised transfers Transfer calls to voicemail Hold and park calls Monitoring queues and answering queue calls Using and viewing conference rooms Conferencing held calls Adding users pffice a conference Adding text to a call Door release Intrude Sending text messages Paging Recording calls Sending email Using dial pad Multiple language support, users can select language Maximum of 4 SoftConole Receptionist Licenses per IPV2.

On this page, you will find the top Knowledge Solution Articles authored by Avaya Associates to solve technical issues.

If you do not have access to this Sold To, contact your Company Administrator. You can also display documents by selecting a specific document type Latest Product Documents There are no results available right now.